Your bank said no.
That may not be the last word.
If your bank refused to refund money taken after your phone was stolen or someone took over your online banking, federal law may give you rights, including the bank's duty to investigate your claim. Tell us what happened. It takes about two minutes, and the consultation is free.
Want to read first? See our guide, My Phone Was Stolen and My Bank Account Was Drained: Your Rights, or our overview of unauthorized bank debits.
- The dates: when the money left, when you learned of it, and when you reported it
- Any letters, emails, or messages from your bank about your claim
- Police reports or FTC identity theft reports, if you filed them
- Confirmation numbers or notes from your reports to the bank
You do not need all of this to get started. We handle cases in courts where our attorneys are admitted. For matters outside our jurisdiction, we work with trusted consumer protection attorneys in your area.
Free Case Review
Takes about two minutes. No obligation.
Your case review has been submitted.
An attorney will review your submission and contact you, subject to availability and case volume.
What to Do Right Now
- Keep every letter, email, and message from your bank about your claim.
- Write down the dates you learned of the transfers and each time you contacted the bank, and who you spoke with.
- If you report anything to your bank by phone, follow up in writing as well.
- When you call your bank, use the number on its website or on your card, not a number from a text or email.
Document handling: When an attorney contacts you, we will provide a secure way to share documents. Please do not email sensitive files to us until we have confirmed representation.
Questions? Call (914) 809-0179 or email inquiries@rausarusso.com
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Phone: (914) 809-0179
Email: inquiries@rausarusso.com
How It Works
1
Submit This Form
About two minutes. No obligation.
2
An Attorney Reviews It
An attorney reviews what you tell us and, subject to availability, contacts you to discuss your situation.
3
We Discuss Your Options
If we can help, we explain your options and the fee structure at the consultation.
Common Questions
Is the case review free?
Yes. The consultation is free, and submitting this form does not obligate you to anything. A free consultation does not guarantee representation.
Is what I share confidential?
We handle inquiries with care, and the law generally protects information a prospective client shares with a law firm. Because submitting this form does not create an attorney-client relationship, please describe what happened in general terms and do not include account numbers or passwords.
What if I was tricked into sending the money?
Tell us anyway. Transfers you were tricked into sending may be treated differently from transfers made without your involvement, and the rules can depend on the type of transfer and the facts. An attorney can review what happened with you.
Learn More
- My Phone Was Stolen and My Bank Account Was Drained: Your Rights
- My Bank Says I Authorized the Transfer. I Didn't. Now What?
- Your Bank’s 10-Business-Day Deadline: How Provisional Credit Works
- Unauthorized Bank Debits
Sources
Bank Refused to Refund Stolen Money?
If money was taken from your account after a stolen phone or account takeover and your bank will not put it back, you may have rights under federal law. Contact Rausa Russo Law for a free consultation.