Edition 7 • September 21, 2026

The Week in Consumer Protection

Amazon Prime refunds are going out automatically with no claim form to file, the FTC announces its largest-ever recovery from a multilevel marketing company, and new federal guidance tells car dealers the advertised price should be the price a buyer can walk in and pay.

Last reviewed September 2026 by Patrick Russo, Esq.

FTC

This newsletter is for informational purposes only and does not constitute legal advice.

Three federal developments this month share a theme: the distance between what a price or an opportunity is advertised to be, and what it turns out to cost. One of them may put money in your account without you doing anything at all.
FTC • Subscriptions

Amazon Prime Refunds Are Going Out Automatically. There Is No Claim Form.

On September 17, 2026, the Federal Trade Commission announced that Amazon has issued more than $845 million in redress payments to consumers, under a settlement that makes up to $1.5 billion available. The FTC alleged that Amazon enrolled millions of consumers in Prime subscriptions without their consent and knowingly made the subscription difficult to cancel.

A revised order raises the maximum payment per consumer from $51 to $200 and expands eligibility to millions of additional consumers. According to the Commission, consumers who used between 11 and 20 Prime benefits begin receiving automatic refunds on October 1, 2026, and supplemental payments of up to $149 are scheduled to be distributed automatically by April 2027 where a threshold is not met by February 2027. Payments are made by electronic transfer through Venmo or PayPal, or by mailed check.

General Information

The FTC states that these payments are distributed automatically and that consumers do not need to submit claims, respond to notices, or complete any forms. That is worth knowing on its own, because refund announcements reliably attract impostors. No one legitimate will ask you to pay a fee, buy a gift card, or hand over online banking credentials to release a government refund. If a payment arrives by Venmo, PayPal, or check, keep the notice with your records.

FTC press release → Our credit card billing errors practice →
FTC • Income Claims

FTC Announces a $225 Million Settlement With Amway Over Income Claims

On September 17, 2026, the Federal Trade Commission and the State of Washington filed an action in the United States District Court for the Western District of Washington against Amway Corp. and two affiliated organizations, World Wide Group, L.L.C. and Leadership Team Development Inc. The FTC describes the $225 million figure as the largest monetary recovery it has collected from a multilevel marketing company.

According to the FTC’s complaint, the defendants misrepresented the earnings potential of becoming a distributor, including representations that distributors were likely to earn substantial income exceeding $40,000 a year; pressured recruits to buy inventory they were unable to resell; and instructed distributors to report sales they had not actually made. These are allegations. The proposed order requires approval by the district court before it takes effect, and would also impose a retail-sales requirement, reduce compensation tied to unsold inventory, and require independent auditing of sales records. The Commission states that nearly all of the money is designated for distributors who were harmed.

General Information

Earnings representations are the part worth documenting at the time they are made. If someone recruiting you shows income figures, screenshots, or a chart of what people at a given level supposedly earn, save it, along with the date and who showed it to you. Federal and New York consumer protection law both address deceptive representations in connection with the sale of goods and services, and a contemporaneous record of what you were told is far more useful than a later recollection of it.

FTC press release → Our deceptive business practices practice →
FTC • Auto Sales

New Federal Guidance: The Advertised Price Should Be the Price You Can Walk In and Pay

On September 15, 2026, Federal Trade Commission staff published price-transparency frequently asked questions for automobile dealers. The central proposition is that the advertised price of a vehicle should be the actual price a consumer can walk in and pay, excluding only charges that the government requires the consumer to pay. The FAQs address how mandatory fees should be treated, how rebates and discounts should be presented, how optional add-ons and negotiations should be handled, and how a price communicated in one medium relates to a price quoted in another.

Two qualifications matter. First, these are staff guidance interpreting the FTC Act, not a binding trade regulation rule, and staff guidance does not carry the force of law. Second, the guidance arrives in a particular posture: the Combating Auto Retail Scams Rule was vacated by the Fifth Circuit and formally withdrawn by the Commission effective February 12, 2026, so the FTC Act itself, together with state law, is doing the work the rule would have done.

General Information

Keep the advertisement. Save the online listing, the window sticker, the buyer’s order, and the retail installment contract, and compare the advertised figure against the number you were actually asked to finance. Line items that appear only at signing, or packages added without being separately presented and priced, are the details worth noting at the time. New York consumers may also have remedies under General Business Law Section 349 and the Motor Vehicle Retail Instalment Sales Act at Personal Property Law Sections 301 through 316, depending on the facts.

FTC press release → Our New York Lemon Law practice →

Have questions about anything you read here? Wondering if something that happened to you is a violation of federal or New York law? We offer free consultations and there is no out-of-pocket cost to you for most consumer protection cases.

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